Frequently Asked Questions about CBD

How long will it take to receive my products?

At Thoughtcloud we offer the highest degree of customer service and provide free First Class shipping, which takes usually 1-4 business days. Please allow 1-4 business days for handling. During large 40-60% blowout sales, please allow up to 2-4 weeks of handling time.


Will CBD show up on a drug test?

In short, you have a 0.1% chance with Full Spectrum products. With our Sustainable Isolate products, there’s a 0.00% Chance

Daily doses of 0.5mg of THC from 3-5 servings of most commercial CBD-rich hemp oil products, the positive urine screen rate is less than 0.1%. Again, most servings of typical high-quality, high-purity CBD-based hemp oil products contain well below 0.1mg of THC and therefore have over 400-600 times less THC than marijuana products.

What does all this mean? Put simply, a consumer who uses a high-quality, scientifically vetted hemp-based product at the standard serving size is highly unlikely to test positive for THC and/or THC-COOH. However, it’s important to be cognizant that extremely high doses may result in a positive urine screen (that would be subsequently shown to be false via GC/MS). Ultimately, consumers need to be fully informed of the specific regulations posed by their employers and adjust their consumption of cannabinoid products accordingly.

Can I return a product?

Yes, you can. You have 30 days to return your CBD oil product for a full refund of the purchase price.

The items must be returned in the same condition that you received it in.

We do not accept returns for tampered/modified items.

We do not provide return shipping labels.

All vape pens are final sale. Please contact Kandy Pens for support as they are under full lifetime warranty. Call (855) 526-3904 or visit


What is CBD?

CannabidiolCBD— is a molecular constituent of the hemp plant that has significant medical benefits. CBD does not make you feel stoned or high. It has the ability to counteract the psycho-activity of THC in fact. Because CBD-rich oil from hemp  (CBD oil) is non-psychoactive it helps treat inflammation, pain, anxiety, stress, depression, psychosis, spasms, and other conditions without feeling drowsy or euphoric.


Does Thoughtcloud ship to all 50 states?

Yes. We ship our pure, organic CBD oil to every state. The United States Agricultural Act of 2014 (also known as the Farm Bill of 2014) listed products derived from industrial hemp and containing less than 0.03% THC legal. Thoughtcloud products contain between 0.00% and 0.3% THC. We are allowed by U.S. Federal law to swiftly ship our CBD products to your doorstep.


Does Thoughtcloud ship international?

YES! The following is a list of countries that we know does allow CBD Oil from Hemp (There may be more):

  • United States
  • Argentina
  • Australia
  • Austria
  • Belgium
  • Belize
  • Brazil
  • Bulgaria
  • Chile
  • China
  • Colombia
  • Costa Rica
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • England
  • Estonia
  • Finland
  • France
  • Georgia
  • Germany
  • Greece
  • Guam
  • Guatemala
  • Hungary
  • Iceland
  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Netherlands
  • Netherlands Antilles
  • New Zealand
  • Northern Ireland
  • Norway
  • Paraguay
  • Peru
  • Poland
  • Portugal
  • Puerto Rico
  • Romania
  • Scotland
  • Slovak Republic
  • Slovenia
  • South Africa**
  • Sweden
  • Switzerland
  • U.S. Virgin Islands
  • United Kingdom
  • Uruguay
  • Wales

**We have only had success shipping to Johannesburg. If you would like us to attempt to ship to another location in South Africa, you must absolve us of all liability for the shipment, meaning you will not be entitled to a re-shipment or refund if the package does not reach you.


How do I take the CBD oil?

CBD can be taken orally or topically. You can rub it into your skin or drop it under the tongue for a few seconds and swallow.


Will CBD oil help my condition?

Due to the federal regulations of the US. We can’t make claims about what our product treats.


Is your CBD oil lab tested?

Our CBD oil is lab-tested immediately after it is extracted and again by a third party laboratory in Colorado to ensure a healthy and stable product is formulated for our patients. Lab requests can be emailed to you upon request.


Is your CBD a whole plant extract, synthetic, or an isolate?

Our Full Spectrum CBD is CO2 made of whole plant cannabinoid extract including terpenes and beneficial oils. A study done by the Haddasan Medical School at the Hebrew University of Jerusalem compared the effectiveness of the whole plant vs purified and found that more anti-inflammatory material was bioavailable in this manner. This is how we are able to keep the highest % CBD in the industry today.


What other cannabinoids are in your CBD oil?

Our full spectrum CBD oil contains CBC, CBG, CBDA, and CBDV. These cannabinoids are not psychoactive and are beneficial. The evidence is conclusive that these work in conjunction with CBD to provide the entourage effect throughout the system.


When does the product expire?

Our products have a shelf life of 6-9 months unrefrigerated. The shelf life is extended to up to 12 months if refrigerated. This applies whether the product is opened or sealed.


What other ingredients are in your CBD oil?

Our CBD oil has only one ingredient, hemp! Our extracts contain 100% organic hemp oil and our proprietary full spectrum CBD concentrate. There are no other additives, preservatives, emulsifiers, or flavorings.


How do you extract the CBD and other cannabinoids from the raw plant material?

We use the most environmentally friendly CO2 extraction method which clears all toxins, heavy metals, and excess chemicals that degrade CBD oil. CO2 is safe and leaves behind no trace whatsoever. This allows our CBD oil to remain healthy and free of phytochemicals and other unwanted plant material.


What type of CO2 extraction do you use?

We use subcritical and supercritical extraction method which is done by fractional distillation. This is performed by using corresponding temperatures and pressures at the heats of vaporization which extract the oils at the EXACT activation energy needed to produce the purest product available anywhere. Our highly trained research and lab team are trained specifically in formulation and chemistry techniques.


Where do you source your hemp from?

Our CBD oil is made from plants that are grown in a controlled outside farm environment in Colorado. All the plants are organically grown and free from harmful chemicals.


Can I give CBD to my pets?

Yes, please use the pet formulation for best results as it is formulated for small pets.